Driver Guidlines
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AQUA rides Driver Guidelines
We take rider complaints very seriously. Depending on the severity, complaints may lead to a warning or permanent ban from the platform.
DO
Ensure that your vehicle is always presentable. It should be clean and have an inviting aroma for riders.
- Ensure that your vehicle has enough gas to complete any ride you may accept and is in proper working condition.
- Obey ALL traffic laws and speed limits.
- Be pleasant and greet your riders upon entry.
- Initiate contact with the rider via phone and inform the rider of your Estimated Time of Arrival and manage their expectations. You can also use this opportunity to secure any details of your ride e.g., landmarks, colour of the building, number of riders, luggage etc. Doing so is strongly advised as it will make your pick-up easier.
- Do call the rider once you have arrived at the pick-up location. Allow a 5-minute grace period for the rider to enter your vehicle.
- Do call the rider if they do not enter your vehicle within 5 minutes of you arriving at the location. Advise them of their options.
DO NOT
- Fraternize with riders! Refrain from contacting riders after a ride is completed for personal reasons. If an item belonging to the rider was forgotten in your vehicle, contact the Aqua Rides support and we will make the necessary arrangements to have the item returned.
- Attempt to contact a rider if a ride request was cancelled. A rider is allowed 5 minutes from requesting a ride to cancel should they so choose. This can be done while the driver is already en route once it is within the 5-minute period.
- Play loud or offensive music or talk shows during the ride. Your preference may not be that of your rider and we wish to provide a pleasurable experience for them.
- Haggle with riders about fares, accept the fare as shown on the app. If there is an issue, contact Aqua Rides 24/7 support for assistance.
- Take routes contrary to the navigation system or deliberately drive slowly unless the rider instructs you to do so. Do not take rider anywhere against their will.
